You wouldn’t let just anyone into your home and grant them access to your belongings, so it makes sense that you’d be choosy when hiring residential movers. However, if you’re like many people, you might not know what to look for in a reliable company. Below are some questions to ask prospective movers to help ensure that you and your valuables are in capable hands.
How Long Have You Been in Business?
There are some reliable newcomers in the moving industry, but experience is a great thing to have. Movers that have been around the block know how to deal with tricky moving situations and unforeseen bumps in the road. They are also pros at providing a streamlined experience because they have a fine-tuned process for meeting customer expectations.
Do You Have Awards or Professional Affiliations?
An established moving company should have some accolades of quality service and professionalism. They might discuss accreditation with the Better Business Bureau, affiliation with established van lines, or customer service awards. You can also ask about customer reviews.
Can I See Some Feedback from Your Previous Customers?
Respectable moving companies will have a method for gathering feedback from their customers, such as online reviews and testimonials. Ask for samples then take some time to research the moving company on your own by looking for reviews Online.
Can You Explain Your Process for Keeping My Property Safe?
It should be easy for a trusted mover to discuss their process with you. They might mention use of quality packing materials including moving blankets, wardrobe boxes, plastic wrap, and custom crating options. You can also ask about the steps they take to protect your doors, floors, and walls during packing, loading, and unloading.
Can You Tell Me About Your Storage Facility?
If you are hiring long-distance movers or if you need extra time before having your items delivered to your home, then ask about the moving company’s storage capabilities. Do they offer short-term and long-term storage? What steps do they take to keep your belongings safe from damage, theft, and loss?
Is There a Claims Process if any Items are Damaged During the Move?
Accidents can happen, even with highly skilled and experienced movers. Dependable movers should have a process for addressing and resolving customer claims. Discuss Released Value Protection and Full Value Protection options that the company might offer. Keep in mind that Released Value Protection is based on an item’s weight. Full Value Protection is based on the replacement value of the item.
Can You Explain Your Pricing Policy?
How does the moving company calculate the cost of your move and what goes into this calculation? For example, some moves are priced based on the weight of the shipment and others are priced using an hourly rate. Are there additional services that cost extra? Is the cost estimate written and binding or do they provide non-binding estimates?
Whether you are moving locally or long-distance, hiring the right moving company is the first step towards a safe and low-hassle experience. With these questions in mind, you should have no trouble finding a team that will meet your expectations.